Earth Botanic Global Limited is dedicated to making sure you are truly satisfied with your purchase. If there is cause of complaint, please read our cancellation, return, and refund policy to facilitate a smooth resolution to the problem.
REFUND
We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
CANCELLATION
Cancellations are allowed without any question asked with reversal of full amount paid by the customer. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at +91-8398022223 or admin@earthbotanic.co.uk to assist you in cancellation of the order.
RETURN
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:
- In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at +91-8398022223 or admin@earthbotanic.co.uk, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
- In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at +91-8398022223 or admin@earthbotanic.co.uk We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
*Earth Botanic Global Limited reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.
